Privacy Policy

At Prehung Direct, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (https://prehungdirect.ca) or interact with us through our services. We are committed to complying with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Personal Information
We collect personal information you voluntarily provide when you:

  • Contact us via form, phone, or email

  • Place an order or request a quote

  • Subscribe to email updates or promotions

This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Order and service history

  • IP address

Non-Personal Information
We may also collect technical data such as:

  • Browser type and device

  • Pages visited

  • Time spent on site

  • Referring website or link

2. How We Use Your Information

We use the information collected to:

  • Fulfill orders and provide requested services

  • Respond to inquiries or service requests

  • Improve our website and service quality

  • Send order confirmations, updates, or occasional marketing (only if you opt-in)

  • Comply with legal or regulatory obligations

3. Sharing Your Information

We do not sell your information to third parties.
We may share your information with:

  • Trusted third-party providers who assist in order fulfillment (e.g., delivery, payment processing)

  • Legal or regulatory authorities when required by law

  • Analytics tools (e.g., Google Analytics) to understand website usage

All third-party partners are contractually obligated to keep your data secure and confidential.

4. Use of Cookies

Our website uses cookies to:

  • Store your preferences

  • Improve user experience

  • Analyze traffic and engagement

  • Personalize content

You can control or disable cookies through your browser settings.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights (Under Canadian Law)

You have the right to:

  • Request access to your personal information

  • Request corrections or updates to your information

  • Withdraw consent (subject to legal or contractual restrictions)

  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated

To exercise your rights, please contact us using the details below.

7. How We Protect Your Data

We use secure technologies and organizational safeguards including:

  • SSL encryption

  • Restricted data access

  • Regular security audits

  • Secure third-party platforms

While we take appropriate precautions, no method of transmission over the Internet is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately. We recommend reviewing this policy periodically.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:

Prehung Direct
1603-199 Kent St, Ottawa, ONT
📧 Email: zacgoodey@prehungdirect.com
📞 Phone: 613-263-3662